All products are shipped straight from our studio in a northern European town of Klaipeda, Lithuania.

Epic Linen ships worldwide, including Europe, the UK, North America, Australia, Japan and most global destinations. Shipping options and costs are calculated at checkout based on your address and order weight.

Shipping costs vary by destination, package weight and courier choice. You’ll see accurate shipping pricing during checkout before payment is completed.

Whenever your order goes above €250 (or the equivalent in your local currency), free worldwide Express Shipping will be automatically applied in your cart. There are no limits to free shipping.

Standard delivery times are typically:

• Europe: 4–11 business days
  
• USA & Canada: 2–3 weeks
  
• Australia, Asia & Rest of World: ~30 days
  

International orders may incur customs duties or taxes depending on local regulations.

We always encourage to choose the Express Shipping option if you're in a hurry. Express shipping takes around 2-5 business days depending on your location.

Most items are made to order with care in our studio. Processing usually takes 1-3 weeks before shipment. Please message us for the most accurate processing time as it changes depending on the season.

If your order has not yet entered production, we may be able to modify or cancel it. Contact us promptly at info@epiclinen.com or the chat at the bottom right corner with your order details.

Epic Linen products are designed and handcrafted in our studio on the Baltic coast in Klaipėda, Lithuania (EU). We ship worldwide straight from our studio.

Epic Linen is committed to sustainability at every step. We carefully select high-quality European linen fabrics that are Oeko-Tex® certified, ensuring they are free from harmful chemicals and safe for all skin types. Linen itself is a resilient, low-impact fibre that grows with minimal water and chemicals.

Our zero-waste philosophy means that we craft smaller products and swatches from fabric scraps, giving every piece a purpose. The packaging is plastic-free, and even our buttons are made from coconut shell or natural sea shell. Our studio runs on green energy, and we focus on made-to-order production, avoiding mass manufacturing and reducing environmental impact.

Every Epic Linen product is designed to be durable, beautiful, and conscious, reflecting slow-living values while caring for the planet.

Yes - our linen fabrics are Oeko-Tex® Standard 100 certified, meaning they’re independently tested to be free from harmful chemicals and safe for all skin types, including sensitive skin.

Yes! We offer customisation options for many products including bespoke sizing, colours and specific design requests. Custom pieces are made to order with the same care as our regular collection.

Email us at info@epiclinen.com with your custom requirements before placing your order. We’ll guide you on feasibility and estimated timeline.

To keep your linen beautiful and long-lasting:

• Machine wash gently with mild detergent
• Wash in cool or lukewarm water
• Avoid bleach
• Air-dry or tumble dry on low

Linen softens with every wash and breathes naturally over time.

Read our full Linen Care Guide here.

Yes. With proper care linen is one of the most durable natural textiles available - it can strengthen with age while remaining breathable, moisture-wicking and cosy.

We accept returns on unused, non-custom items within 14 business days of receiving your order. Customised or personalised orders are non-returnable unless there’s a product fault.

Read more about our return policy here.

Contact us at info@epiclinen.com or via chat in the bottom right corner with your order number and details. We’ll provide instructions and answer any questions.

We’re happy to help! You can reach us via email at info@epiclinen.com or through the chat icon on the bottom right corner of our website.
We typically reply within 24 hours during business days.

Or give us a call on +370 68210498. We're open Monday to Friday, 8 AM - 5 PM (GMT+2).