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Terms & Conditions

<p><strong>When will my order be delivered?</strong><span style="font-weight: 400;">&nbsp;</span></p> <p><span style="font-weight: 400;">Deliveries are made on business days. All parcels must be signed for by the recipient. We ship all orders with a registered delivery. However, delivery tracking may not be available in some cases depending on destination and shipping company. If the selected product is out of stock, we will send an estimated shipping date to your email.</span></p> <p><strong>Delivery Time</strong></p> <p><span style="font-weight: 400;">Standard shipping normally takes:&nbsp;</span></p> <p><span style="font-weight: 400;">4 &ndash; 11 business days for Europe;&nbsp;</span></p> <p><span style="font-weight: 400;">2 &ndash; 3 weeks for USA and Canada;&nbsp;</span></p> <p><span style="font-weight: 400;">4 weeks for Australia, Japan, China, and the rest of the world.&nbsp;</span></p> <p><span style="font-weight: 400;">If you are unable to find your location in the list or get a quote, please contact us through info@epiclinen.com. We will try to find a way to deliver your order.</span></p> <p><strong>Shipping Methods and Costs:</strong><span style="font-weight: 400;">&nbsp;</span></p> <p><span style="font-weight: 400;">We ship worldwide using different shipping methods, like Post Registered Mail for small parcels. UPS, TNT and FedEx couriers for larger parcels. The shipping cost depends on the delivery option you have selected and the weight of your order. The delivery cost will be visible during the checkout process. There is no free shipping limit.&nbsp;</span></p> <p>&nbsp;</p> <p><strong>Customs Duties and Taxes</strong><span style="font-weight: 400;">&nbsp;</span></p> <p><span style="font-weight: 400;">Your local government may charge import taxes and/or VAT (Value Added Taxes) on international shipments depending on the value of the order. These extra costs are not included in the payment and will be charged by the delivery company.</span></p> <p>&nbsp;</p> <p><strong>Return &amp; Exchange Policy</strong></p> <p><span style="font-weight: 400;">If, for some reason, the product does not meet your expectations, you can return it within 14 days of receiving your order.&nbsp;</span></p> <p>&nbsp;</p> <p><span style="font-weight: 400;">You can either exchange the item or get a full refund. To return the item, please first contact us via info@epiclinen.com. Describe the situation and let us know if you prefer a refund or exchange-we will assist you with the process, providing a return address and instructions.</span></p> <p>&nbsp;</p> <p><span style="font-weight: 400;">Please remember:&nbsp;</span></p> <ul> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Item must be returned complete.&nbsp;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Item must be in perfect condition.&nbsp;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Item must be unused.&nbsp;</span></li> <li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Item must be in the original packaging with all the tags in place.</span></li> </ul> <p>&nbsp;</p> <p><strong>How to send it back</strong><span style="font-weight: 400;">&nbsp;</span></p> <p><span style="font-weight: 400;">Contact us via info@epiclinen.com and describe the issue. Pack the items back into the parcel and send it to the address that we have provided via e-mail correspondence. To avoid a loss of parcels in transit, all items must be returned to us by &ldquo;Recorded Delivery''. Shipping costs are covered by the customer.</span></p> <p>&nbsp;</p> <p><strong>If the item is faulty</strong><span style="font-weight: 400;">&nbsp;</span></p> <p><span style="font-weight: 400;">We will fully refund the cost of any defective products. We will also cover the postage costs and any import tax you have to pay.</span></p> <p>&nbsp;</p> <p><strong>Customized products</strong><span style="font-weight: 400;">&nbsp;</span></p> <p><span style="font-weight: 400;">If the product is custom-made with specific measurements or other custom features requested by the customer, the product is no longer available for a return.</span></p>
Terms & Conditions

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